Privacy Policy

The Service is operated by:

Quick Stop Bottle Depot is responsible for personal information under its control, including personal information collected through our website, web application, mobile applications, customer support channels, and operational systems.

Depending on how you use the Service, we may collect the following types of personal information.

Account and Profile Information

We may collect your name, email address, phone number, password, user role, preferences, account settings, and other information you provide when creating or managing an account. Passwords should be stored only in hashed form and should not be visible to our staff.

Pickup, Donation, and Service Information

We may collect pickup requests, donation details, bottle return information, service addresses, preferred pickup dates or times, pickup instructions, notes you provide, driver or staff assignments, service status, and operational records needed to schedule, complete, verify, or support pickups and depot services.

Mobile App Information

If you use our mobile application, we may collect information related to your device and app usage, such as device type, operating system, app version, device identifiers, crash logs, diagnostic data, push notification preferences, and app interaction data.

Depending on the functionality you use, the mobile app may request access to certain device permissions, including:

• Location: to help coordinate pickups, estimate service areas, confirm pickup locations, or support location-based features, if enabled.
• Camera or Photos: to allow you to upload images related to donations, pickup locations, receipts, customer support, or service verification, if enabled.
• Notifications: to send pickup updates, reminders, account alerts, service messages, and other permitted communications.
• Storage: to temporarily store app-related files, cached content, or uploads where required for app functionality.

You can manage many mobile permissions through your device settings. Disabling permissions may limit certain features of the Service.

Communications

We may collect information when you contact us, respond to messages, submit support requests, receive notifications, or otherwise communicate with us. This may include email, SMS, phone, in-app messages, push notifications, and related communication records.

Where required by law, we will obtain your consent before sending promotional electronic messages. Transactional, account-related, safety-related, or service-related messages may still be sent where permitted by law.

Technical and Usage Information

We may collect technical and usage information such as IP address, browser type, device type, operating system, general location inferred from IP address, log data, timestamps, session information, referring URLs, pages viewed, features used, error reports, and security logs.

Cookies, Local Storage, and Similar Technologies

We may use cookies, local storage, pixels, analytics tools, software development kits, or similar technologies to operate the Service, maintain sessions, remember preferences, improve performance, detect security issues, and understand usage patterns.

You can adjust browser settings to refuse or delete cookies. Some features may not function properly if cookies or local storage are disabled.

We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• Provide, operate, maintain, and improve the Service.
• Create, authenticate, and manage user accounts.
• Schedule, coordinate, complete, and confirm pickups or donations.
• Communicate with you about your account, service requests, support issues, updates, and security matters.
• Send pickup notifications, reminders, transactional messages, and service updates.
• Provide customer support and respond to inquiries.
• Manage driver, depot, staff, contractor, and operational workflows.
• Detect, prevent, investigate, and respond to fraud, abuse, unauthorized access, security incidents, or technical issues.
• Maintain business, legal, accounting, tax, and operational records.
• Comply with legal obligations and enforce our Terms of Use.
• Generate aggregated or de-identified analytics, reporting, and service-performance information where permitted by law.

We will not use personal information for purposes that are materially different from those described in this Privacy Policy unless we obtain consent or are otherwise permitted or required by law.

We collect, use, and disclose personal information with your consent, except where the law permits or requires otherwise. Consent may be express or implied, depending on the sensitivity of the information and the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may be unable to provide some or all features of the Service.

We do not sell your personal information.

We may disclose personal information in the following circumstances.

Service Providers

We may share information with trusted service providers that help us operate the Service, such as hosting providers, cloud infrastructure providers, email or SMS providers, push notification providers, analytics providers, payment processors, security providers, customer support tools, software vendors, and professional service providers.

These providers are authorized to use personal information only as needed to provide services to us, subject to contractual and legal obligations.

Authorized Personnel and Operational Partners

We may share information with authorized staff, contractors, drivers, depot personnel, or partner organizations where necessary to provide pickups, manage donations, support users, verify service activity, or operate the Service.

Legal, Safety, and Compliance Reasons

We may disclose information where required or permitted by law, including to comply with legal processes, respond to lawful requests, enforce our rights, investigate security incidents, protect users or the public, or prevent fraud or abuse.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

We use third-party providers to support the Service. These may include providers for:

• Web and mobile app hosting.
• Database storage.
• Email delivery.
• SMS or push notifications.
• Analytics.
• Error logging and diagnostics.
• Security monitoring.
• Payment processing, if applicable.
• Customer support or ticketing.
• Maps, routing, or location-based services, if applicable.

In this Privacy Policy, “service providers” means outside companies or platforms we use to help operate the Service. For example, this may include website hosting, app hosting, database storage, email delivery, SMS or push notifications, maps, analytics, error logging, security monitoring, or payment processing if those features are used.

We authorize service providers to use personal information only as needed to provide services to us, subject to applicable contractual and legal obligations.

Some service providers may process or store personal information outside Canada. When personal information is transferred outside your province or country, it may be subject to the laws of the jurisdiction where it is processed, including lawful access by courts, law enforcement, or government authorities.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law.

Retention periods may vary depending on the type of information, the nature of the account, legal requirements, accounting obligations, operational needs, dispute-resolution requirements, and security considerations.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to backups, legal holds, and technical limitations.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we process. These safeguards may include access controls, encryption, secure authentication, logging, monitoring, staff training, and security procedures.

No method of transmission, storage, or electronic processing is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or loss.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of certain personal information, where legally available.
• Withdraw consent, where consent is the basis for processing.
• Ask questions about our privacy practices.
• Make a complaint about how we handle personal information.

To make a privacy request, contact us at quickstopbd@gmail.com.

We may need to verify your identity before responding. We will respond within the time required by applicable law.

If you download our mobile app from the Apple App Store, Google Play Store, or another app marketplace, your use of that marketplace may also be governed by the marketplace provider's own terms and privacy policy.

We are not responsible for the privacy practices of app stores, device manufacturers, mobile carriers, operating system providers, payment processors, map providers, analytics providers, or other third-party platforms.

The Service may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, security, content, or policies of third parties. You should review their privacy policies before providing personal information.

The Service is not directed to children under the age at which parental or guardian consent is required in their jurisdiction. We do not knowingly collect personal information from children without appropriate consent or legal authority.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take reasonable steps to address the issue.

You are responsible for providing accurate and up-to-date information when using the Service. You may update certain account information through your account settings or by contacting us.

We may create aggregated or de-identified information from personal information. We may use this information for analytics, reporting, operational improvement, business planning, and other lawful purposes, provided it does not reasonably identify an individual.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. Where required by law or where changes are material, we may provide additional notice, such as through the Service, by email, or through the mobile app.

Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated policy, unless applicable law requires otherwise.

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at: